It desk service speeds up ticket resolution with the help of proactive automations and highly customizable workflow.
Key help desk capabilities of Service Desk
1. Ensure high availability of your services
Implement ITIL-based help desk management processes with IT Service Desk framework.
2. Boost your help desk team's productivity
Relieve your help desk team of repetitive processes by automating them.
3. Optimize asset utilization to ensure maximum ROI
Centrally manage all your IT and non-IT assets right from your help desk software.
4. Complement your existing business processes
Streamline help desk management processes with business app integrations.
5. Control and manage all things IT through 360° ITSM
Extend the scope of your help desk software with contextual integrations.
Essential ITSM features available in this help desk template
1. Incident management
Reduce service disruptions, meet your SLAs, improve technicians' productivity, and manage the entire life cycle of a ticket.
2. Problem management
Analyze the root cause of problems and reduce recurring incidents.
3. Change management
Plan, analyze, and implement IT changes with visual workflows.
4. Asset management
Gain complete visibility into your assets, improve asset utilization, and manage software licenses with expiration notifications.
5. Service Catalog
Showcase all the business and technology-related services offered by your organization.
6. IT Project management
Plan, organize, and assign tasks effectively for all projects, and associate projects with changes and problems to enhance your IT service delivery.